ConnectWise halts services after unauthorized access detected

ConnectWise, a SaaS provider aimed at managed service providers (MSPs), has announced a service interruption for several of its offerings after detecting unauthorized access to its Cloud Backup environment. This service is crucial for data protection, allowing users to back up information stored both in the cloud and on-premises, as well as SaaS applications like M365 and Google Workspace.

On October 16, ConnectWise issued an advisory detailing that on the previous day, it identified unauthorized access to application identities within its Cloud Backup environment. As a precautionary measure, the company has decided to temporarily suspend not only the backup service, formerly known as SkyKick, but also the integrated security and cloud management functionalities.

Why it matters

This situation is significant for ConnectWise users, as the interruption of these services can impact the business continuity of many MSPs that rely on these tools to protect their clients' data. Data security is a critical aspect in the digital age, and any breach can have serious consequences for both providers and end users.

What we know

So far, ConnectWise has not provided specifics about the exact nature of the unauthorized access or the measures they are implementing to mitigate the issue. The service interruption is an attempt to safeguard information and restore trust in their platforms.

What remains unclear

It is still unclear how long this service interruption will last or if affected users have experienced any data loss. The company will need to provide further information on the next steps and the security assurances they will implement once services resume.